Monitoring - Provider informed us that the fix is deployed and the issue should be fixed. We will continue monitoring traffic
Feb 12, 2026 - 11:59 UTC
Update - Via internal investigation, we have detected that the issue started happening on 28th January. This has not been confirmed by provider.
We continue investigating the scope of affected providers under Redsys
Feb 10, 2026 - 13:44 UTC
Update - Provider identified issue on their side. Both payment /status and payment details endpoint are affected
A fix is expected for 2025-02-12 (in two days)
Feb 10, 2026 - 11:42 UTC
Identified - During internal investigation, we have identified an issue with payment reconciliation in Caixabank where the provider doesn't return transactionStatus when retrieving payment details.
We are working on a solution
Feb 10, 2026 - 10:20 UTC
Update - On the occasion of the merger by absorption process agreed between the companies Kutxabank S.A., with TIN A-95653077, and CajaSur Banco S.A.U., with TIN A-95622841, the corresponding public merger deed was granted on October 1, 2025, which was duly registered on the same date, in the Mercantile Registers of Bizkaia and Córdoba, respectively, which has led to the extinction without liquidation of Cajasur Banco, S.A.U. which has been universally succeeded in all its rights and obligations by Kutxabank S.A.
The operational and technological integration process of both entities will take place over the weekend of February 13th to 15th, 2026:
From that moment on, customers coming from the Cajasur Banco SAU company will use Kutxabank’s APIs. Therefore, these customers will have to generate new access tokens and provide the relevant consents in Kutxabank.
It will not be possible to consult the status of any international and SEPA payments initiated in Cajasur until 4 days before the intervention (operation in progress). Questions about these statuses can be consulted at Kutxabank through the "TPP’s support tool".
Feb 02, 2026 - 16:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 01, 2026 - 14:37 UTC
Scheduled - On the occasion of the merger by absorption process agreed between the companies Kutxabank S.A., with TIN A-95653077, and CajaSur Banco S.A.U., with TIN A-95622841, the corresponding public merger deed was granted on October 1, 2025, which was duly registered on the same date, in the Mercantile Registers of Bizkaia and Córdoba, respectively, which has led to the extinction without liquidation of Cajasur Banco, S.A.U. which has been universally succeeded in all its rights and obligations by Kutxabank S.A.
The operational and technological integration process of both entities is planned for mid-February 2026:
From that moment on, customers coming from the Cajasur Banco SAU company will use Kutxabank’s APIs. Therefore, these customers will have to generate new access tokens and provide the relevant consents in Kutxabank.
It will not be possible to consult the status of any international and SEPA payments initiated in Cajasur until 4 days before the intervention (operation in progress). Questions about these statuses can be consulted at Kutxabank through the "TPP’s support tool
Feb 1, 2026 14:37 - Mar 3, 2026 14:37 UTC