Aiia Status

Elevated error rates on PIS calls with DanskeBank Business in Denmark

Identified - We see elevated error rates on PIS calls with DanskeBank Business in Denmark. We contacted the provider.
Mar 17, 2023 - 07:49 CET

Eika banks migrating from SDC to Evry

Verifying - The providers have been migrated to the new interface. We are monitoring situation.
Feb 20, 2023 - 14:21 CET

Update - On 19 February 2022, Eika will be migrating 8 additional Norwegian banks from SDC to Evry:

Hemne Sparebank
JBF bank og forsikring
Oppdalsbank
Orkla Sparebank
Rindal Sparebank
Sparebanken Narvik
Sunndal Sparebank
Tysnes Sparebank

This means that users will migrate from one technical provider implementation to another, meaning that the data you will receive will look differently. Neither account ids, transaction ids, payment ids or consents will carry over to the new implementation.

During the migration, we will be investigating the changes and applying appropriate measures. We will be updating the transaction and account id schemas, as documented here as the idSchema property, to make the migration as smooth as possible for our clients:

https://api.nordicapigateway.com/docs/index.html#operation/GetAccountsV2
https://api.nordicapigateway.com/docs/index.html#operation/GetTransactionsV2

We will also be disabling payments and all payment methods on these providers 4 days before the migration date, to make sure all payments are settled before migration.

Further updates will be available on this page, when more information is available.
Feb 14, 2023 - 10:50 CET

In progress - On 19 November 2022, Eika will be migrating 6 additional Norwegian banks from SDC to Evry:

Hjelmeland Sparebank
Melhusbanken
Jæren Sparebank
Bjugn Sparebank
Åfjord Sparebank
Haltdalen Sparebank

This means that users will migrate from one technical provider implementation to another, meaning that the data you will receive will look differently. Neither account ids, transaction ids, payment ids or consents will carry over to the new implementation.

During the migration, we will be investigating the changes and applying appropriate measures. We will be updating the transaction and account id schemas, as documented here as the idSchema property, to make the migration as smooth as possible for our clients:

https://api.nordicapigateway.com/docs/index.html#operation/GetAccountsV2
https://api.nordicapigateway.com/docs/index.html#operation/GetTransactionsV2

We will also be disabling payments and all payment methods on these providers 4 days before the migration date, to make sure all payments are settled before migration.

Further updates will be available on this page, when more information is available.
Nov 08, 2022 - 17:16 CET

Update - Most users are migrating successfully but we do see failing transactions calls on all accounts of some users. We're currently in communication with the provider to resolve the issue.
Sep 19, 2022 - 13:50 CEST

Verifying - The providers have been migrated to the new interface. We are monitoring situation.
Sep 12, 2022 - 15:38 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 07, 2022 - 12:01 CEST

Update - Due to payment IDs not being migrated by the provider, complicating the tracking of payments created during the period, we will be disabling payments for the mentioned providers from 2022-09-07 12:00 CEST to 2022-09-12 11:00 CEST, as a precautionary measure.

During this time, the creation of new payments on these providers will not be possible. Getting information about existing payments will be possible, until the provider endpoints are turned off in their end. Once the migration has been made, we will be enabling payments on these providers again.

Also note this specific change on payments requiring additional approval from another user, once the migration has been completed:

In the new online bank, it will not be possible for users to confirm transfers where there is a requirement for two users to sign together. This means that transfers require the consent of the other user. Such transfers must be carried out and approved by going to the bank in person. Alternatively, users can jointly create a new agreement if it is accepted that one or both users are allowed to approve payments alone. Such an agreement can be drawn up by going to the bank in person.

Further information about the migration can be found here:
https://www.skuesparebank.no/dagligbank/Oppgradering/Privat
https://www.skuesparebank.no/dagligbank/Oppgradering/Bedrift

Scheduled - On 10 September 2022, Eika will be migrating 3 Norwegian banks from SDC to Evry:

Skue Sparebank
Odal Sparebank
Grue Sparebank

This means that users will migrate from one technical provider implementation to another, meaning that the data you will receive will look differently. Neither account ids, transaction ids, payment ids or consents will carry over to the new implementation.

During the migration, we will be investigating the changes and applying appropriate measures. We will be updating the transaction and account id schemas, as documented here as the idSchema property, to make the migration as smooth as possible for our clients:

https://api.nordicapigateway.com/docs/index.html#operation/GetAccountsV2
https://api.nordicapigateway.com/docs/index.html#operation/GetTransactionsV2

Note that Eika considers this a pilot phase of a larger migration, in which many other banks will follow over the next year. We expect to iron out most issues during this first pilot phase, to make the next migrations as smooth as possible.

Further updates will be available on this page, when more information is available.

Public NemID employee signature with key file (nøglefil) and social security number is not supported for SDC providers

Monitoring - SDC have now implemented NemID Nøglefil.

We are now showing the SDC login method selector, in which users will have to select "NemID MOCES" to log in with NemID Nøglefil.

We will be monitoring the situation for any issues.
Dec 09, 2022 - 09:45 CET

Identified - SDC providers do not currently support login for Public NemID employee signature with key file (medarbejdersignatur med nøglefil) and social security number.

Public NemID employee signature with key file (medarbejdersignatur med nøglefil) and social security number can ONLY be used to login to the regular online netbank for SDC providers.

We are working with SDC to resolve the issue.
Nov 03, 2022 - 21:08 CET

About This Site

Official status page for Aiia. Reports status on the service in general and information on issues with specific providers.

Uptime over the past 90 days. View historical uptime.

Aiia Operational

Aiia Pay Operational

Aiia Data API Operational

Aiia Data Sync Operational

Aiia Enterprise Operational

Account information services Operational

Payment initiation services Operational

Connect Flows Operational

Aiia Enterprise Connect Flows Operational

Aiia Connect Flows Operational

Providers Operational

Denmark Operational

Sweden Operational

Norway Operational

Finland Operational

Netherlands Operational

Portugal Operational

Austria Operational

Belgium Operational

Estonia Operational

France Operational

Germany Operational

Great Britain Operational

Ireland Operational

Italy Operational

Latvia Operational

Lithuania Operational

Spain Operational

Poland Operational

Romania Operational

Storage Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

MitID will be required in Denmark for private and business users, from 31st of October Oct 12, 2022 12:00-12:01 CEST

Update - Note that this change will also affect business users:

https://status.aiia.eu/incidents/gwn8bfm8wc9y
Oct 27, 2022 - 14:20 CEST

Scheduled - MitID is the new standard authentication method implemented in the Danish market.

From the 31st of October, end users will need to use MitID instead of NemID to authenticate private end users through our services in the Danish market.

We strongly advise all our clients integrated with the Danish market to communicate this information to their private end users:
https://www.mitid.dk/en-gb/get-started-with-mitid/

More information about MitID can be found here:
https://www.mitid.dk/en-gb/help/help-universe/

This currently only concerns private end users, as the business end user migration period will start later:
https://digst.dk/it-loesninger/nemlog-in/om-loesningen/nyheder-om-nemlog-in/danske-virksomheder-kan-faa-mitid-erhverv-fra-oktober-2022/
Oct 11, 2022 - 15:19 CEST

NemID migration to MitID for business users Oct 27, 2022 14:30-15:30 CEST

MitID is the new standard authentication method implemented in the Danish market.

From the 31st of October, business end users will need to use MitID instead of NemID to authenticate through our services in the Danish market.

We strongly advise all our clients integrated with the Danish market to communicate this information to their business end users.

NemID Medarbejderlogin will in some cases be replaced by MitID Privat.

More information about MitID can be found here:
https://www.mitid.dk/en-gb/help/help-universe/
Posted on Oct 27, 2022 - 14:19 CEST

ASPSP maintenance notification: Tietoevry based providers in Norway Mar 28, 2023 02:00-05:00 CEST

Maintenance will take place at this time, which might cause instability and downtime.
Period (CEST): 28-03-2023 02:00 - 28-03-2023 05:00
Downtime (CEST): 28-03-2023 02:00 - 28-03-2023 04:00
Posted on Mar 17, 2023 - 10:56 CET

Past Incidents

Mar 20, 2023

Elevated error rates on all calls with Nordea

Resolved - This incident has been resolved.
Mar 20, 16:08 CET

Investigating - We are seeing elevated error rates on all calls with Nordea in DK, SE, FI, NO. We are contacting the provider.
Mar 20, 14:54 CET

Mar 19, 2023

ASPSP maintenance notification: Redsys BBVA

Completed - The scheduled maintenance has been completed.
Mar 19, 16:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 03:01 CET

Update - We will be undergoing scheduled maintenance during this time.
Mar 17, 16:02 CET

Scheduled - On Sunday 03/19/2022 between 03:00 and 16:00 the BBVA entity is going to carry out a technical intervention on Corporate Banking. During these hours, both the functionality of PSD2 for companies and our Digital Banking will not be available.
Mar 17, 15:59 CET

ASPSP maintenance notification:Samlink

Completed - The scheduled maintenance has been completed.
Mar 19, 12:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 04:00 CET

Scheduled - Maintenance will take place at this time, which might cause instability and downtime.
The maintenance will cause an interruption in the services of the following banks:
Aktia Bank Plc
Bonum Bank Plc
Central Bank of Savings Banks Finland Plc
Handelsbanken (Finland)
Oma Savings Bank Plc
POP Banks
Savings Banks
Mar 17, 10:40 CET

ASPSP maintenance notification: Handelsbanken

Completed - The scheduled maintenance has been completed.
Mar 19, 12:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 04:00 CET

Scheduled - Maintenance will take place at this time, which might cause instability and downtime.
Mar 17, 10:38 CET

ASPSP maintenance notification: DNB

Completed - The scheduled maintenance has been completed.
Mar 19, 04:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:00 CET

Scheduled - Maintenance will take place at this time, which might cause instability and/or downtime to both AIS and PIS services.
Mar 17, 10:57 CET

Mar 18, 2023

ASPSP maintenance notification: RBS International

Completed - The scheduled maintenance has been completed.
Mar 18, 18:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:00 CET

Scheduled - Maintenance will take place at this time, which might cause instability and/or downtime.
Mar 9, 10:44 CET

ASPSP maintenance notification: SEB Baltic

Completed - The scheduled maintenance has been completed.
Mar 18, 08:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 03:00 CET

Scheduled - Maintenance will take place at this time, which might cause instability and/or downtime.
Mar 17, 11:07 CET

ASPSP maintenance notification: Nordea

Completed - The scheduled maintenance has been completed.
Mar 18, 07:32 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 23:30 CET

Scheduled - Maintenance will take place at this time, which might cause instability or downtime.
Mar 17, 10:36 CET

Mar 17, 2023

Unresolved incident: Elevated error rates on PIS calls with DanskeBank Business in Denmark.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

Elevated error rates on All call types with Nordea and Nordea Erhverv in Denmark, Finland, Norway and Sweden

Resolved - This incident has been resolved.
Mar 15, 15:42 CET

Investigating - We are seeing elevated error rates affecting some calls with Nordea and Nordea Erhverv in Denmark, Finland, Norway and Sweden. All call types are affected.
Mar 15, 10:04 CET

AIS / PISP course not possible at Axa Bank

Resolved - issue solved on 17-02-2023 17:52
Mar 15, 15:36 CET

Identified - Arkea provider is facing unavailability on Axa Bank on the AIS / PISP routes. They are working on restoring the service.

Incident reference: TCK3693428/TCK3719156

Affected clients: Axa Banque

Incident start date/time: 15/02/2022 - 15h30
Incident end date/time: -

Description / Impact(s):
AIS / PISP course not possible at Axa Bank

Cause: Analysis in progress.
Feb 20, 08:34 CET

Elevated error rates on GetAccounts calls with Sibs

Resolved - We are seeing elevated error rates on GetAccounts calls with Sibs in Portugal. It started at 10:00 CET and lasted till 10:30 CET. It was caused by Sibs service being unavailable.
We received a message from Sibs:
“tppMessages”: [
{
“category”: “ERROR”,
“code”: “SERVICE_UNAVAILABLE”,
“text”: “The ASPSP server is currently unavailable. Generally, this is a temporary state.”
}
Mar 15, 10:00 CET

ASPSP maintenance notification: DNB

Completed - The scheduled maintenance has been completed.
Mar 15, 03:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 01:00 CET

Scheduled - Maintenance will take place at this time, which might cause instability and downtime(01:15 - 01:45 CET) to both AIS and PIS services.
Mar 14, 10:55 CET

Mar 14, 2023

Elevated error rates on ALL calls with Nordea in Finland, Sweden, Norway and Denmark

Resolved - We have seen elevated error rates on ALL calls with Nordea in Finland, Sweden, Norway and Denmark between 17:23 - 18:15 CET on March 14, 2023.
Mar 14, 18:00 CET

Mar 13, 2023

No incidents reported.

Mar 12, 2023

ASPSP maintenance notification: Cbi Globe (Allitude's OpenAPI)

Completed - The scheduled maintenance has been completed.
Mar 12, 01:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 21:01 CET

Scheduled - we would like to inform you that the services offered through Allitude's OpenAPIs in the production environment may not be available from 21:00 on 11.03.2023 to 01:00 on 12.03.2023, due to planned maintenance of the server infrastructure.
We apologise for the inconvenience.
Mar 8, 09:38 CET

Mar 11, 2023

ASPSP maintenance notification: Banca Intesa Sanpaolo

Completed - The scheduled maintenance has been completed.
Mar 11, 06:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 02:00 CET

Scheduled - We would like to inform you that on Saturday 11/3 from 2:00 am to 6:00 am there will be an extraordinary maintenance for Banca Intesa Sanpaolo, with possible disruptions on the instant transfer service.
We apologise for the inconvenience.
Mar 8, 09:36 CET

Mar 10, 2023

Elevated error rates on PIS calls with SDC Eika banks in Norway

Resolved - We have verified that the fix has resolved the issue.
Mar 10, 18:12 CET

Monitoring - A fix has been deployed and we are monitoring the results
Mar 10, 16:36 CET

Identified - The issue has been identified and a fix is being implemented.
Mar 10, 15:26 CET

Investigating - We are seeing elevated error rates on PIS calls with SDC Eika banks in Norway. We are contacting the provider.
Mar 10, 13:34 CET

Mar 9, 2023

ASPSP maintenance notification: Credit Agricole (CBI Globe)

Completed - The scheduled maintenance has been completed.
Mar 9, 22:45 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 21:45 CET

Scheduled - The services offered through Credit Agricole's OpenAPI in the production environment may be unavailable during the following time slots due to extraordinary maintenance:

- from 21:45 to 22:45 on 07 march 2023
- from 21:45 to 22:45 on 08 march 2023
- from 21:45 to 22:45 on 09 march 2023.

We apologise for the inconvenience.
Mar 3, 10:39 CET

Users unable to authenticate with BankID App on SDC-based providers

Resolved - This was a problem with BankID itself and was resolved by BankID on Dec 13, 2022.
Mar 9, 13:22 CET

Investigating - We're currently seeing users having problems with authenticating with the BankID App on SDC-based providers.
Dec 6, 15:29 CET

Transaction text changes on SDC-based providers

Resolved - This incident has been resolved.
Mar 9, 12:32 CET

Update - For Aiia Data clients, we are planning on synchronizing affected SDC-based user accounts, this will update the stored transactions to the correct texts.
Feb 6, 15:07 CET

Monitoring - SDC released a fix on Sunday, February 5.
We observe transactions text has gone back to normal.

For Enterprise clients, we recommend fetching transactions again.

We'll keep monitoring transactions.
Feb 6, 11:15 CET

Update - SDC has informed they plan to release a fix on the 5th of February.
Jan 17, 16:57 CET

Update - SDC is still working on a fix. We are following up closely with the provider.
Jan 12, 15:21 CET

Update - SDC has informed us they are working on fixing this.
It affects cards, Apple Pay, and Google Pay transactions.
Jan 9, 13:53 CET

Identified - We have noticed sudden transaction text changes for SDC-based providers.
Transactions created on January 8th, and onwards, are experiencing sudden transaction texts.
This doesn't seem to affect transaction ID, so for Aiia end-users, this will not result in duplicate transactions.

We are contacting the provider.
Jan 9, 10:31 CET

ASPSP maintenance notification: Nationwide

Completed - The scheduled maintenance has been completed.
Mar 9, 07:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 19:30 CET

Scheduled - Maintenance will take place at this time, which might cause instability and/or downtime.
Mar 3, 08:43 CET

Mar 8, 2023

ASPSP maintenance notification: Credit Agricole (CBI Globe)

Completed - The scheduled maintenance has been completed.
Mar 8, 22:46 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 21:45 CET

Mar 7, 2023

ASPSP maintenance notification: Credit Agricole (CBI Globe)

Completed - The scheduled maintenance has been completed.
Mar 7, 22:46 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 21:45 CET

Mar 6, 2023

No incidents reported.

About This Site

Related