Partially Degraded Service

About This Site

Official status page for Mastercard OB Services EU and UK. Reports status on the service in general and information on issues with specific providers.

Payment Products Operational
Accept Payment Operational
Aiia Operational
Aiia Pay Operational
Aiia Data API Operational
Aiia Data Sync Operational
Aiia Enterprise Operational
Account information services Operational
Payment initiation services Operational
Connect Flows Operational
Aiia Enterprise Connect Flows Operational
Aiia Connect Flows Operational
Providers Degraded Performance
Denmark Operational
Sweden Degraded Performance
Norway Operational
Finland Operational
Netherlands Operational
Portugal Operational
Austria Operational
Belgium Operational
Estonia Degraded Performance
France Operational
Germany Operational
Great Britain Operational
Ireland Operational
Italy Operational
Latvia Degraded Performance
Lithuania Degraded Performance
Spain Operational
Poland Operational
Romania Operational
Bulgaria Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance for Artea Jan 15, 2026 01:30-04:30 UTC

Please be informed that due to scheduled upgrades of Artea bankas' information system, Artea bankas' Open Banking (PSD2 API) will be unavailable on Thursday,15th January 2026, from 3:30 AM to 6:30 AM EET.
Posted on Jan 13, 2026 - 14:42 UTC

ASPSP maintenance notification: Intesa Jan 17, 2026 23:00 - Jan 18, 2026 05:00 UTC

Maintenance will take place at this time, which might cause instability and/or downtime.
Posted on Jan 09, 2026 - 15:41 UTC

Scheduled maintenance for BBVA Jan 20, 2026 02:00-02:30 UTC

On Tuesday 20/01/2026 between 02:00 and 02:30, a scheduled technical intervention will be carried out in BBVA Entity that will affect their Digital Banking, including PSD2. During this time, both PSD2 functionality and their Digital Banking will be unavailable for less than a minute.
Posted on Jan 14, 2026 - 11:38 UTC

CajaSur Banco S.A.U. merging with Kutxabank Feb 1, 2026 14:37 - Mar 3, 2026 14:37 UTC

On the occasion of the merger by absorption process agreed between the companies Kutxabank S.A., with TIN A-95653077, and CajaSur Banco S.A.U., with TIN A-95622841, the corresponding public merger deed was granted on October 1, 2025, which was duly registered on the same date, in the Mercantile Registers of Bizkaia and Córdoba, respectively, which has led to the extinction without liquidation of Cajasur Banco, S.A.U. which has been universally succeeded in all its rights and obligations by Kutxabank S.A.

The operational and technological integration process of both entities is planned for mid-February 2026:
From that moment on, customers coming from the Cajasur Banco SAU company will use Kutxabank’s APIs. Therefore, these customers will have to generate new access tokens and provide the relevant consents in Kutxabank.
It will not be possible to consult the status of any international and SEPA payments initiated in Cajasur until 4 days before the intervention (operation in progress). Questions about these statuses can be consulted at Kutxabank through the "TPP’s support tool
Posted on Nov 05, 2025 - 14:39 UTC

Removal of Card endpoints from PSD2 AIS Feb 26, 2026 00:00 - Feb 27, 2026 00:00 UTC

DNB will be removing four unused endpoints from PSD2 AIS. These are the “card” endpoints which have not been used since V2 was introduced:

get List all card accounts
get Reads details about a card account
get Read transaction list of a card account
get Read card account balances

They will be removed 2026-02-26
Posted on Jan 13, 2026 - 15:07 UTC
Jan 14, 2026
Swedbank is currently failing on the payment submission stage for all regions
Resolved - Swedbank is currently failing on the payment submission stage for all regions. Payments get submitted but failure is returned from our service. We are actively working on fixing the issue.
Jan 14, 12:01 UTC
Update - Swedbank is currently failing on the payment submission stage for all regions. Payments get submitted but failure is returned from our service. We are actively working on fixing the issue.
Jan 14, 09:37 UTC
Identified - Swedbank is currently failing on the payment submission stage for all regions. Payments get submitted but failure is returned from our service. We are actively working on fixing the issue.
Jan 14, 09:36 UTC
Jan 13, 2026
Elevated error rates on all call types with Denmark, Faroe Islands and Norway on SDC
Resolved - This incident has been resolved.
Jan 13, 11:46 UTC
Investigating - We are seeing elevated error rates affecting most calls with Borbjerg Sparekasse, Dragsholm Sparekasse, Frøs Sparekasse, Sparekassen Danmark (tidl. Jutlander), Klim Sparekasse, Lån & Spar, Middelfart Sparekasse, Rise Sparekasse, Rønde og Omegns Sparekasse, Sønderhå-Hørsted Sparekasse, Sparekassen Balling, Sparekassen Bredebro, Sparekassen for Nr. Nebel & Omegn, Sparekassen Kronjylland, Sparekassen Thy, Sparekassen Danmark and Stadil Sparekasse in Denmark, Faroe Islands and Norway. All call types are affected.
Jan 13, 11:01 UTC
Scheduled maintenance for Banco Sabadell
Completed - The scheduled maintenance has been completed.
Jan 13, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 00:30 UTC
Scheduled - Scheduled maintenance in Banco Sabadell on 13th January will cause the service Chanel API PSD2 to be unavailable from 00:30 to 01:30.
Jan 9, 11:13 UTC
Jan 12, 2026
Luminor Instant Payment scheduled maintenance (EE, LV, LT)
Completed - The scheduled maintenance has been completed.
Jan 12, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 21:01 UTC
Scheduled - We would like to inform you about planned maintenance tonight (12.01.2026) for instant payments across Baltics.

Instant payments will not be available from 23:00 – 00:00 EET.

SEPA regular payments will not be impacted.
Jan 12, 14:32 UTC
Elevated error rates on AIS calls with SpareBank 1 in Norway
Resolved - On 2026-01-12 we have seen elevated error rates affecting many calls with SpareBank 1 SMN, SpareBank1 Nord-Norge and SpareBank1 Ostlandet. AIS calls were affected.

The issue is now resolved.
Jan 12, 12:00 UTC
Jan 11, 2026

No incidents reported.

Jan 10, 2026
SEB Baltic API channel downtime on 2026-01-10
Completed - The scheduled maintenance has been completed.
Jan 10, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 01:01 UTC
Scheduled - We would like to inform you about planned SEB Baltic API channel downtime for maintenance, when all API services will not be available:

WHEN: 2026-01-10 (night from Friday to Saturday) from 03:00 to 08:00

WHERE: API channel in Estonia (EEUHEE2X), Latvia (UNLALV2X) and Lithuania (CBVILT2X)

HOW: During the downtime you will receive HTTP 503 response with the service maintenance message
Jan 7, 13:09 UTC
Jan 9, 2026

No incidents reported.

Jan 8, 2026
Partial outage in Deutsche Bank PSD2 APIs
Resolved - Communication from Deutsche Bank:

PSD2 APIs – Due to an issue with one of our backend services we had observed intermittent issues with AIS and PIS requests.

Impacted Window:
8th January 2026– 02:00 PM – 02:28 PM CET
Jan 8, 13:00 UTC
EU Open Finance Accept Payments degraded performance
Resolved - This incident has been resolved.
Jan 8, 10:26 UTC
Monitoring - The impact of the intermittent timeouts affecting the Accept Payment service has been mitigated.

Mastercard teams are actively monitoring the service to ensure stability and will provide a confirmation once the issue is fully resolved.
Jan 8, 09:57 UTC
Investigating - We are seeing intermittent timeouts impacting the Accept Payment service.
Mastercard teams are investigating this issue and will provide an update as soon as possible.
Jan 8, 08:28 UTC
Jan 7, 2026
Commerzbank - elevated rate of failed requests
Resolved - This issue has been resolved
Jan 7, 12:22 UTC
Update - Communication from Commerzbank:

We would like to give you an update on the reported issue: Since 30.12.2025, our interface experiences partially exceptionally high load. This caused our services to respond with higher rejection rates to your requests. We are adapting our systems and are trying to decrease the error rate further.
Jan 2, 12:55 UTC
Identified - We have identified instability with the Commerzbank provider, which is causing an increased number of failed requests. We will continue to monitor the situation and provide updates as soon as the provider stabilizes.
Dec 31, 12:24 UTC
Investigating - We are seeing a elevated rate of failed requests affecting all traffic for Commerzbank provider.
Dec 30, 11:54 UTC
Jan 6, 2026

No incidents reported.

Jan 5, 2026
Outage on AIS & PIS calls with La Banque Postale
Resolved - This incident has been resolved.
Jan 5, 10:49 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 2, 14:49 UTC
Investigating - We are seeing elevated error rates on AIS & PIS calls with La Banque Postale in France. We are contacting the provider.
Jan 2, 14:08 UTC
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026
Outage on AIS & PIS calls with Crédit Agricole
Resolved - This incident has been resolved.
Jan 2, 18:47 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 2, 14:50 UTC
Investigating - We are seeing elevated error rates on AIS & PIS calls with Crédit Agricole in France. We are contacting the provider.
Jan 2, 13:19 UTC
Elevated error rates on account information calls with Euro-Information based providers in Belgium and France
Resolved - This incident has been resolved.
Jan 2, 14:48 UTC
Monitoring - We are seeing elevated error rates affecting most calls with Euro-Information based providers in Belgium and France. Account information calls are affected. Affected providers: Beobank, Crédit Industriel et Commercial, Crédit Mutuel and monabanq.
Dec 31, 19:17 UTC
Jan 1, 2026
FI_OpRtsV2 elevated error rate on PSD2 Payments
Resolved - FI_OpRtsV2 elevated error rate on PSD2 Payments was spotted from 8:53AM until 12:03PM UTC.
Jan 1, 11:00 UTC
Partial outage on OP bank in Finland
Resolved - During 1st January between 09:00 CET and 12:00 CET we identified an increased number of failed payments for OP bank in Finland. Traffic was restored afterwards and success rate back to normal.
Jan 1, 08:26 UTC
Dec 31, 2025
← Incident History Powered by Atlassian Statuspage