Elevated error rates on GetAccounts calls with Sibs

Incident Report for Mastercard OB Services EU and UK

Resolved

We are seeing elevated error rates on GetAccounts calls with Sibs in Portugal. It started at 10:00 CET and lasted till 10:30 CET. It was caused by Sibs service being unavailable.
We received a message from Sibs:
“tppMessages”: [
{
“category”: “ERROR”,
“code”: “SERVICE_UNAVAILABLE”,
“text”: “The ASPSP server is currently unavailable. Generally, this is a temporary state.”
}

Posted Mar 15, 2023 - 09:00 UTC