Increased error rate in PIS request for Deutsche Bank

Incident Report for Mastercard OB Services EU and UK

Resolved

Communication from Deutsche Bank

PSD2 APIs – Due to an issue with one of the backend services we observed intermittent failures with the PSD2 APIs across all regions for both AIS and PIS requests on 3rd December, 2025.

Impacted Time Window:

03-Dec-25 14.09 CET to 03-Dec-25 14.35 CET

Posted Dec 03, 2025 - 15:20 UTC