Elevated error rates on all call types with Denmark, Faroe Islands and Norway on SDC

Incident Report for Mastercard OB Services EU and UK

Resolved

This incident has been resolved.
Posted Jan 13, 2026 - 11:46 UTC

Investigating

We are seeing elevated error rates affecting most calls with Borbjerg Sparekasse, Dragsholm Sparekasse, Frøs Sparekasse, Sparekassen Danmark (tidl. Jutlander), Klim Sparekasse, Lån & Spar, Middelfart Sparekasse, Rise Sparekasse, Rønde og Omegns Sparekasse, Sønderhå-Hørsted Sparekasse, Sparekassen Balling, Sparekassen Bredebro, Sparekassen for Nr. Nebel & Omegn, Sparekassen Kronjylland, Sparekassen Thy, Sparekassen Danmark and Stadil Sparekasse in Denmark, Faroe Islands and Norway. All call types are affected.
Posted Jan 13, 2026 - 11:01 UTC
This incident affected: Aiia Enterprise (Account information services, Payment initiation services) and Providers (Denmark, Norway).
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