Elevated error rates on all call types with BankData Erhverv based providers in Denmark

Incident Report for Mastercard OB Services EU and UK

Resolved

This incident has been resolved. We have observed elevated error rates between 11:34 and 13:01 UTC on 2025-11-18
Posted Nov 18, 2025 - 13:39 UTC

Monitoring

We are seeing elevated error rates affecting many calls with BankData Erhverv based providers in Denmark. All call types are affected. Affected providers: Djurslands Bank Erhverv, Jyske Bank Erhverv, Kreditbanken Erhverv, Nordfyns Bank Erhverv, Nordjyske Bank Erhverv, Ringkjøbing Landbobank Erhverv, Skjern Bank Erhverv, Sparekassen Sjælland-Fyn Erhverv and Sydbank Erhverv.
Posted Nov 18, 2025 - 11:47 UTC
This incident affected: Providers (Denmark).
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