Elevated error rates on all call types with Danske Bank and Danske Bank Business Online in Denmark, Finland, Norway and Sweden

Incident Report for Mastercard OB Services EU and UK

Resolved

Between 18:46 and 21:24 UTC on 2025-12-10 we have seen elevated error rates affecting many calls with Danske Bank and Danske Bank Business Online in Denmark, Finland, Norway and Sweden. All call types were affected.
We have seen elevated rates of failed payments with many users affected on Danske Bank and Danske Bank Business Online in Finland and Denmark.
Posted Dec 10, 2025 - 18:00 UTC