Elevated error rates on account information calls with Euro-Information based providers in Belgium and France

Incident Report for Mastercard OB Services EU and UK

Resolved

This incident has been resolved.
Posted Jan 02, 2026 - 14:48 UTC

Monitoring

We are seeing elevated error rates affecting most calls with Euro-Information based providers in Belgium and France. Account information calls are affected. Affected providers: Beobank, Crédit Industriel et Commercial, Crédit Mutuel and monabanq.
Posted Dec 31, 2025 - 19:17 UTC
This incident affected: Providers (Belgium, France).