Elevated error rates on all call types with BEC based providers in Denmark and Greenland

Incident Report for Mastercard OB Services EU and UK

Resolved

We are seeing elevated error rates affecting most calls with BEC based providers in Denmark and Greenland. All call types are affected. Affected providers: Arbejdernes Landsbank, Coop Bank, Fynske Bank, Nykredit, Spar Nord, Vestjysk Bank and GrønlandsBANKEN.
Posted Dec 16, 2025 - 13:49 UTC

Monitoring

We are seeing elevated error rates affecting most calls with BEC based providers in Denmark and Greenland. All call types are affected. Affected providers: Arbejdernes Landsbank, Coop Bank, Fynske Bank, Nykredit, Spar Nord, Vestjysk Bank and GrønlandsBANKEN.
Posted Dec 15, 2025 - 20:59 UTC
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