Elevated error rates on all call types with BEC based providers in Denmark and Greenland

Incident Report for Mastercard OB Services EU and UK

Resolved

We are seeing elevated error rates affecting many calls with BEC based providers in Denmark and Greenland. All call types are affected. Affected providers: Andelskassen Fælleskassen, Arbejdernes Landsbank, Andelskassen, Frørup Andelskasse, Frøslev-Mollerup Sparekasse, Fynske Bank, Hvidbjerg Bank, Lægernes Pension & Bank, Lollands Bank, Merkur Andelskasse, Møns Bank, Nykredit, PenSam Bank, Spar Nord, Vestjysk Bank and GrønlandsBANKEN.
Posted Nov 24, 2025 - 08:52 UTC

Monitoring

We are seeing elevated error rates affecting many calls with BEC based providers in Denmark and Greenland. All call types are affected. Affected providers: Andelskassen Fælleskassen, Arbejdernes Landsbank, Andelskassen, Frørup Andelskasse, Frøslev-Mollerup Sparekasse, Fynske Bank, Hvidbjerg Bank, Lægernes Pension & Bank, Lollands Bank, Merkur Andelskasse, Møns Bank, Nykredit, PenSam Bank, Spar Nord, Vestjysk Bank and GrønlandsBANKEN.
Posted Nov 23, 2025 - 01:36 UTC