Elevated error rates on all call types with BankData and BankData Erhverv based providers in Denmark

Incident Report for Mastercard OB Services EU and UK

Identified

BankData confirmed that they have an outage on their side.
Posted Sep 17, 2026 - 14:57 UTC

Investigating

We are seeing elevated error rates affecting many calls with BankData and BankData Erhverv based providers in Denmark. All call types are affected. Affected providers:
Private: Djurslands Bank, Jyske Bank, Nordjyske Bank, Ringkjøbing Landbobank, Skjern Bank, Sparekassen Sjælland-Fyn and Sydbank
Business: Djurslands Bank Erhverv, Jyske Bank Erhverv, Kreditbanken Erhverv, Nordjyske Bank Erhverv, Ringkjøbing Landbobank Erhverv, Skjern Bank Erhverv, Sparekassen Sjælland-Fyn Erhverv and Sydbank Erhverv.
Posted Sep 17, 2026 - 11:51 UTC
This incident affects: Providers (Denmark).
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