Elevated error rates on all call types with BEC based providers in Denmark

Incident Report for Mastercard OB Services EU and UK

Resolved

We are seeing elevated error rates affecting most calls with BEC based providers in Denmark. All call types are affected. Affected providers: Arbejdernes Landsbank, Coop Bank, Andelskassen, Faster Andelskasse, Frøslev-Mollerup Sparekasse, Fynske Bank, Hvidbjerg Bank, Lægernes Pension & Bank, Lollands Bank, Merkur Andelskasse, Møns Bank, Nykredit, Spar Nord and Vestjysk Bank.
Posted Dec 16, 2025 - 13:50 UTC

Monitoring

We are seeing elevated error rates affecting most calls with BEC based providers in Denmark. All call types are affected. Affected providers: Arbejdernes Landsbank, Coop Bank, Andelskassen, Faster Andelskasse, Frøslev-Mollerup Sparekasse, Fynske Bank, Hvidbjerg Bank, Lægernes Pension & Bank, Lollands Bank, Merkur Andelskasse, Møns Bank, Nykredit, Spar Nord and Vestjysk Bank.
Posted Dec 15, 2025 - 17:17 UTC
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