Elevated error rates on all call types with BankNordik and Sparekasse providers

Incident Report for Mastercard OB Services EU and UK

Resolved

Between 07:36 and 09:22 UTC on 2025-11-11 we have seen elevated error rates affecting many calls with BankNordik, Borbjerg Sparekasse, Dragsholm Sparekasse, Dronninglund Sparekasse, Forbrugsforeningen, Frøs Sparekasse, Sparekassen Danmark (tidl. Jutlander), Klim Sparekasse, Lån & Spar, Middelfart Sparekasse, Rise Sparekasse, Rønde og Omegns Sparekasse, Sønderhå-Hørsted Sparekasse, Sparekassen Balling, Sparekassen Bredebro, Sparekassen for Nr. Nebel & Omegn, Sparekassen Kronjylland, Sparekassen Thy, Sparekassen Danmark, Stadil Sparekasse and Betri Banki in Denmark, Faroe Islands, Norway and Sweden. All call types were affected.

Posted Nov 11, 2025 - 08:43 UTC